Our FAQ page is divided into 5 sections:
- Using ewordsolutions.com to create an account, upload files and submit transcription orders
- Pricing and turnaround
- Special services
- Data security and protection
- About eWord Solutions
If you have a question that cannot be found, please send it to email@example.com.
1. Using ewordsolutions.com to create an account, upload files and submit transcription orders
Q. How does my company get started with EWS?
A. Starting with eWord Solutions cannot be easier. All you have to do is create a new account on the website at www.ewordsolutions.com/signup.php to get started. After you set up your new account you’ll be able to take advantage of all of the benefits and features EWS has to offer.
Q. How does the EWS transcription service work?
A. After you have opened an account on the ewordsolutions.com website, you will be ready to upload your dictations for transcription. You simply login to your EWS account on ewordsolutions.com and follow the simple prompts for uploading. With our online system you can upload as many as 5 dictations at a time. Once your dictations are in our system, simply wait 2 to 48 hours and we will return your typed and proofed transcription to you by e-mail.
Q. If I setup an account online right now, or if I called eWord Solutions by phone, when will I be able to get started submitting transcription jobs?
A. Immediately. As soon your EWS account has been created you can begin to upload your dictation files through the ewordsolutions.com website.
Q. Are there any unique devices or equipment I need to use ewordsolutions.com?
A. All you need to use ewordsolutions.com is a computer and an Internet connection. That’s it. No other equipment is needed to upload your dictation files to us.
Q. How can I transfer my files using the EWS system?
A. The EWS website does the heavy lifting of transferring files for you. When you’re ready to use EWS, simply login to your account. you will then see 3 options. Select “Place a New Order,” and then you will be redirected to a form which will enable you to upload your first 5 dictation files at once.
2. Pricing and turnaround
Q. After my transcription job has been completed, when will it be returned to me?
A. 2 to 24 hours.
Q. How much does eWord Solutions’ transcription services really cost?
A. Pricing also depends on how fast and comprehendible someone actually speaks…
Q. Besides the cost-per-word, are there any other fees or costs associated with my transcription projects?
A. No. There is never an extra cost or fee associated with EWS transcription services.
Q. Are there discounts for large volume transcription projects and repeat transcription orders?
A. Yes. Please call EWS for more information about our loyalty and rewards programs for repeat customers.
Q. A different company quoted me a rate cheaper than yours. Why should I use eWord Solutions?
A. No shipping of work overseas, no outsourcing of work. Our customer service is of the highest quality you can expect to receive. We really do care about the quality of our work.
3. Special services
Q. Do you do service rush and mission critical transcription jobs?
A. Yes. Please call for more details about rush jobs.
4. Data security and protection
Q. Our information is very sensitive. How can we know that our information is protected and secure?
A. Our secure server contains the highest level encryption available on the Internet. Moreover, all of our work is performed within the continental United States. As soon as you hire a company that outsources your transcription, you run the risk of having your private data (or your client’s private data) lost to identity and data theft.
5. About eWord Solutions
Q. What U.S. states does EWS service?
A. The entire United States including Hawaii and Alaska, as well as Canada.
Q. Are you hiring?
A. eWord Solutions is always looking for the best transcribers in the business. If you feel you are the best, please send your resume to firstname.lastname@example.org.